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Best Western I-City Shah Alam Hotel, Shah Alam
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Key details
About the Hotel
A-Gf-01, No. 6 Persiaran Multimedia,
Shah Alam,
Malaysia,
40000,
Selangor
Best Western I-City Shah Alam is situated in a 72-acre ICT-based urban development near the Federal Highway in Shah Alam, Malaysia. The hotel features 214 modern and comfortable guest rooms across 18 floors and provides access to a variety of local attractions. Guests can explore the vibrant i-City area, home to the City of Digital Lights and multiple theme parks.
Location
The hotel is a short walk from Central i-City Mall and various local attractions, including the i-City Theme Park, which features rides and digital light displays. Transportation options include a free shuttle service provided by the hotel, enhancing accessibility to the surrounding areas and attractions.
Rooms
The hotel offers three types of accommodations: Superior Room, Deluxe Room, and i-Suite. Each room category is equipped with modern furnishings, free Wi-Fi, and essential amenities for comfort. The i-Suite provides a separate kitchenette, ideal for families and longer stays, while connecting rooms are available upon request.
Eat & Drink
The View Café serves an extensive menu featuring both Asian and Western dishes in an all-day dining format. Guests can enjoy a buffet breakfast with a wide selection of local and international options. Additionally, 24-hour room service and outdoor seating at the café are available for those seeking a more casual dining experience.
Leisure & Business
Guests can utilize the hotel’s fitness center for workouts, while meeting rooms are equipped to accommodate corporate events. Each meeting room offers complimentary Wi-Fi and audio-visual equipment, catering to both business travelers and event organizers. Other amenities include a concierge service and laundry facilities.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious and Comfortable
The deluxe room was wonderfully spacious, allowing us to easily set up a baby crib without feeling cramped. It made our family stay so much more enjoyable.view full review
Delicious Breakfast!
The buffet breakfast offered a fantastic variety of dishes that were both delicious and filling, perfect for energizing our day of fun.view full review
Ample Parking Space
Parking was incredibly convenient and plentiful, which made our arrival and departure stress-free.view full review
Fun for Kids!
The hotel's provision of free waterpark tickets was a huge hit with our children, allowing for two days of endless fun and excitement.view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness center
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Stores/Commercial services
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Dinner
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Children's buffet
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Aqua park
Sun terrace
Garden area
Room features
Air conditioning
Mini-bar
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
A-Gf-01, No. 6 Persiaran Multimedia,
Shah Alam,
Malaysia,
40000,
Selangor
Map view
A-Gf-01, No. 6 Persiaran Multimedia,
Shah Alam,
Malaysia,
40000,
Selangor
City landmarks
Museums
i-City
3900 ft
Persiaran Multimedia Jalan I-City 7/1
SnoWalk @i-City
3900 ft
Mosque
Masjid Baru Seksyen 7 Shah Alam
3900 ft
Jalan Plumbum R7/R
Laman Seni 7
4700 ft
Events
Midlands Convention Center
4700 ft
Mall
Central i-City Mall
3000 ft
G-01
Sogo @ Central i-City
2100 ft
Events
BizPoint PKNS
2100 ft
Jakel
2300 ft
I-Soho I-City
2600 ft
Museums
Trick Art Museum @ I-City
3900 ft
Surau Pusat Komersial
2900 ft
Seksyen 7
Sri Maha Mariamman Temple in Shah Alam
4800 ft
Surau Pkns
3300 ft
Gulati
3400 ft
Red Carpet
3900 ft
Laman Seni
3700 ft
Mall
IRDKL Mall
3800 ft
Museums
Red Carpet @ i-City
3900 ft
Central i-City Shopping Centre
4000 ft
Taman Lake Park
4100 ft
Persiaran Masjid Seksyen 5
Sultan Salahuddin Abdul Aziz Shah Mosque
1.7
mi
Sri Maha Mariamman Temple
5000 ft
Seksyen 7
Tasik Seksyen 7
1.6
mi
I-City
Water World @ iCity
2.4
mi
Hyde Tower
Ferris Wheel @City of Digital Lights
2.4
mi
Nearby
Amusement & Theme Parks
Fun World @ i-City
600 ft
Amusement & Theme Parks
Itsy Bitsy
600 ft
Amusement & Theme Parks
Snowalk
600 ft
Light City
1000 ft
Restaurants
Al Rawsha Restaurant
1000 ft
C-27-G
KFC
1100 ft
Restaurant
Restoran Garuda Baru Nasi Padang
4200 ft
Corner Lot 7/P Jalan Plumbum
Nasi Paka
3500 ft
67 Jalan Lawan Pedang 13/27 Amboi Kafe Section 7
Little Nyonya
3000 ft
LG 57 Central I-City Mall No 1 Persiaran Multimedia Seksyen 7
Taste of Pakistan Malaysia
4100 ft
Jalan Plumbum AC7/AC ACG3 Ground Floor
Sushi Jiro
4200 ft
Lot L3-29A
Nasi Lemak Cinta Sayang
4000 ft
2
Babah & Co
4200 ft
7/P Jalan Plumbum No 51
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Cleanliness
Friendly Staff
Limited space
Dining experience issues
7.6/10
Very good
Rooms
7.7
Location
7.9
Service
8.2
Dining
7.1
Guest reviews
7.6/10
based on 9 review
8.2
8.2/10based on 2648 review
Charles
United States of America,
June
2024
7.6/10
During our training at Shah Alam on 12-13 Aug 2020, the hotel offered spacious rooms with a great view from level 13, excellent customer service, free parking, a variety of breakfast choices, and cleanliness. Highly recommended to anyone despite the dust on the floor and leaking air conditioning issues.
Rooms
8.0
The rooms are spacious and offer a great view from level 13. Despite some dust on the floor and air conditioning leaking, the overall experience was comfortable and clean.
Service
7.0
The service, especially during breakfast, was nice and friendly. However, there was a delay in receiving a call when the room was ready.
Location
8.0
The hotel's location is very near tourist attractions, within walking distance, and convenient for those visiting i-City attractions. However, it could use more decorations to enhance the welcoming atmosphere.
Dining
7.0
The dining experience offers a variety of food choices, but there were delays during peak times waiting for utensils during breakfast. Direct cafeteria visits may require an additional fee.
Facilities
8.0
The hotel provides adequate facilities for a comfortable stay, which enhances the overall experience.
Ben
United States of America,
April
2024
7.4/10
I had a mixed experience at the hotel. The rooms were very comfortable and cozy, but I was a bit disappointed that they weren't ready for check-in at 4 pm. The service was top-notch, with honest and helpful staff, though there were minor issues with organization. The location was strategic with exciting activities nearby, but not very convenient for food options. The dining was a letdown, except for the delicious beef rendang, and needed more dessert choices. Overall, a decent stay with some notable drawbacks.
Rooms
8.0
I found the room very comfortable and cozy, but it wasn't ready for check-in at 4 pm.
Service
9.0
The service was excellent with honest and helpful staff, though there were minor organization issues.
Location
7.0
The location was strategic with exciting activities nearby, but not very convenient for food options.
Dining
6.0
The dining was a bit disappointing, except for the delicious beef rendang. More dessert options would have been great.
Facilities
7.0
The facilities were good overall.
Judy
United States of America,
November
2023
7.6/10
The hotel offers unique features such as having a pet of the day and being recommended by Mr Fairus. The rooms were small to fit in an extra bed and were connecting rooms, making for a cozy stay.
Rooms
8.0
The rooms were connecting and cozy, with the special touch of having a pet of the day and little fishy to bring back to the room. Recommended by Mr Fairus.
Service
7.0
The staff was helpful and polite, although there was a slight issue with not explaining properly about the free parking ticket. However, they took the extra effort to explain how to use the room's iron safely.
Location
6.0
The location is very strategic with ample parking space and within walking distance to the water park and other attractions in the area. However, it could be challenging for cab drivers to find due to being in a relatively new area in Shah Alam.
Dining
9.0
The dining experience was swell, with fresh eggs prepared in various styles upon request. Started with a warm greeting by Mr LECHU, making it an enjoyable experience.
Facilities
8.0
The hotel offers pleasant facilities, ensuring a comfortable stay overall.
Henry
United States of America,
October
2023
7.6/10
The hotel rooms were excellent but too small for me. I was disappointed that they didn't match the images shown, despite the button to make up my room being pressed.
Rooms
7.0
The rooms were excellent but too small for me. I was disappointed that they didn't match the images shown, despite the button to make up my room being pressed.
Service
8.0
The hotel staff was so friendly and helpful. I appreciate their consistency in all areas except for the food, which needed improvement.
Location
8.0
The hotel is in a lively location with easy access to i-City and I City Central. It could use more decoration to enhance its welcoming atmosphere.
Dining
7.0
The dining experience was nice overall, except for the disturbance by crows outside the cafe. The breakfast was good, but during peak times, there was a wait for utensils.
Facilities
8.0
The hotel facilities are superb, but some areas like food service during peak times need improvement.
John
United States of America,
September
2023
7.6/10
My stay at the hotel was a mix of positive and negative experiences. The room, though clean, had a lingering smell of smoke, and was a bit small for a queen-size bedroom without space for an extra bed. Nevertheless, the hotel's cleanliness, great location, and friendly staff were standout features for me.
Rooms
7.0
The room had a slight smell of smoke and was small for a queen-sized bedroom.
Service
9.0
The staff took great care of us, showing excellent hospitality and friendliness throughout our stay. They were indeed helpful and friendly.
Location
8.0
The hotel is ideally situated within the i-City amusement park area, with major attractions like Water World i-City and the Shah Alam Mosque nearby, making it convenient for sightseeing.
Dining
7.0
The hotel offered a wide variety of food for breakfast and a sumptuous high tea buffet, catering to visitors from different parts of the world. However, the breakfast experience was disappointing with limited options and crowding issues.
Facilities
7.0
The hotel facilities were good, including room service, dry cleaning, housekeeping, and other commercial services. However, it lacked sufficient dining options and suffered crowding during peak times.
Cleanliness
Limited space
Ernest
United States of America,
August
2023
8.2/10
I had a pleasant stay at the hotel. The rooms were very clean and comfortable, though slightly small for the price. The hospitality was great, and overall, it was a cozy and well-kept place. The location was superb but a bit tricky to find initially, with exciting activities nearby.
Rooms
8.0
The rooms were very clean and comfortable, and I loved the spacious layout and the hospitality.
Service
9.0
The service was top-notch, especially Ridzuan who made my check-in smooth and efficient. The staff were friendly and accommodating.
Location
9.0
The hotel's location was superb, close to exciting activities and within walking distance of a shopping mall. However, it was a bit hard to find initially.
Dining
7.0
The dining experience was good. The waiting staff were friendly, although there was a slight issue with the breakfast options being limited at times.
Facilities
8.0
The facilities were very good, and I enjoyed the convenient services offered.
Helen
United States of America,
July
2023
8.2/10
I had a great time at the hotel, with clean and decent rooms where my kids could play comfortably. The air conditioning was good, but the smell of smoke near the lift made me a bit uneasy as I have a young son. The location was very strategic and convenient for shopping and dining in i-City Shah Alam.
Rooms
8.0
The rooms were big enough for the kids to play around and were clean and decent with good air conditioning.
Service
9.0
The service at the restaurant, Azlinah, on Friday, Saturday, and Sunday night was always friendly and helpful from the front desk clerk to the dining staff.
Location
9.0
The hotel's location in i-City Shah Alam and its connection to the I-City shopping wall made it very convenient for shopping and enjoying quality meals nearby.
Dining
7.0
The dining experience at Best Western I-City was good, although there weren't many choices. The standard menu included bread, porridge, mee goreng, nasi goreng, and some curry chicken.
Facilities
8.0
The facilities were satisfying and contributed to a pleasant stay.
Mark
United States of America,
July
2023
7.8/10
My stay at this hotel was pleasant overall. The rooms were a bit small but clean and equipped with all the necessary amenities. The service was attentive, with staff going out of their way to ensure my comfort. The location was convenient for exploring nearby attractions, but some outdoor areas were not accessible in certain weather conditions. The dining experience was satisfactory, and the facilities were sufficient for a comfortable stay.
Rooms
7.0
The rooms, though a bit small, were clean and complete with toiletries, a mini bar, and a hair dryer.
Service
9.0
The staff provided excellent service, ensuring my satisfaction and even explaining how to use amenities in the room.
Location
8.0
The location was very strategic and convenient, especially for family trips and exploring nearby attractions.
Dining
8.0
The dining experience at the hotel's restaurant was very delectable and excellent.
Facilities
7.0
The facilities met my needs during my stay.
William
United States of America,
June
2023
7.2/10
The hotel is conveniently located near i-city town with good accessibility to the main highway. The staff is quite friendly and strategic, despite some issues near the I-City amusement park. The room and dining experiences had their ups and downs, but overall, the value for money was fair.
Rooms
8.0
The room I stayed in was clean and spacious, equipped with a good projector system, although a bit small. The hospitality was up to par following my requested schedule.
Service
7.0
The service was commendable, especially Mr Kishen during my check-in. However, there was an incident with an interruption during my meeting for payment.
Location
8.0
The location is easily accessible to the main highway and strategically situated in i-city town. There were some issues with unhygienic cables near the I-City amusement park.
Dining
6.0
The dining experience was a mix of good and bad. The continental to Asian cuisine variety catered to all visitors, but the crowd and messiness were off-putting.
Facilities
7.0
The facilities met expectations, offering various services such as room service, dry cleaning, and laundry. However, improvements could be made in the dining area.
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