Best Western I-City Shah Alam, Shah Alam ➤ Reviews, Rooms & Prices 2024

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Key details

About the Hotel

A-Gf-01, No. 6 Persiaran Multimedia, Shah Alam, Malaysia, 40000

Best Western I-City Shah Alam is situated within the vibrant i-City, a 72-acre ICT-based urban development in Selangor, Malaysia. The hotel features 214 cozy and modern rooms across 18 floors, conveniently located near key attractions. Notable nearby sites include the renowned water park and the City of Digital Lights, showcasing a captivating lightscape set in a forest of maple and pine. The hotel serves as an excellent base for both leisure and business travelers seeking comfort and accessibility.

Location

Best Western I-City Shah Alam is conveniently located near the Federal Highway, allowing for seamless connectivity to Kuala Lumpur and surrounding areas. The hotel offers a free shuttle service to Central i-City mall, only a 10-minute walk away. Visitors can explore local attractions such as the i-City theme park, Laman Seni 7 art district, and the Shah Alam Stadium, all within close proximity to enhance their stay.

Rooms

The hotel offers 214 elegantly furnished rooms with modern amenities, including air conditioning and complimentary Wi-Fi. Room categories include the Superior Room, Deluxe Room, and spacious i-Suite with a kitchenette. Each room features essential comforts, such as a flat-screen cable/satellite TV, an in-room safe, and a desk area suitable for working. For convenience, connecting rooms are available upon request.

Eat & Drink

The View Café, the in-house all-day dining restaurant, presents an extensive selection of Asian and Western dishes, with buffet options available for breakfast. Guests can enjoy 24-hour room service, catering to those preferring a private dining experience. Additionally, a café with outdoor seating offers a relaxing spot to grab hot and cold beverages, sandwiches, and pastries. The restaurant frequently hosts special dining events, enhancing the culinary experience during the stay.

Leisure & Business

Guests can unwind at the hotel's well-equipped gym, while multiple meeting rooms cater to corporate needs, accommodating up to 140 guests for events. Leisure facilities include easy access to the adjacent theme park and a variety of recreational options. The hotel features a 24-hour business center to support business travelers and offers complimentary wireless internet throughout the property.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Queen Room Smoking

Max:

2 persons

19 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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King Suite Non-Smoking

Max:

2 persons

35 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Deluxe Twin Room Smoking

Max:

2 persons

24 m²

Bed options:

2 Single beds

Shower

Air conditioning

room details

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Getting around

A list of all available modes of transport

City Centre

Shah Alam 3.9 km

Airports

Sultan Abdul Aziz Shah (SZB) 22.3 km

Kuala Lumpur International (KUL) 54.3 km

Train

Kelana Jaya 14.2 km

Train100 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Off-site car park

Luggage storage

24-hour services

24-hour reception

24-hour security

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Aqua park
Sun terrace
Garden area

Room features

Air conditioning
Mini-bar
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

A-Gf-01, No. 6 Persiaran Multimedia, Shah Alam, Malaysia, 40000

Map view

A-Gf-01, No. 6 Persiaran Multimedia, Shah Alam, Malaysia, 40000

City landmarks

Museum

i-City

1.2 km

Persiaran Multimedia Jalan I-City 7/1

SnoWalk @i-City

1.2 km

Mosque

Masjid Baru Seksyen 7 Shah Alam

1.2 km

Jalan Plumbum R7/R

Laman Seni 7

1.4 km

Event hall

Midlands Convention Centre

1.4 km

Mall

Central i-City Mall

910 m

G-01

Sogo @ Central i-City

630 m

Event hall

BizPoint PKNS

640 m

Jakel

700 m

I-Soho I-City

770 m

Museum

Trick Art Museum @ I-City

1.2 km

Surau Pusat Komersial

880 m

Seksyen 7

Sri Maha Mariamman Temple in Shah Alam

1.5 km

Surau Pkns

990 m

Gulati

1.0 km

Red Carpet

1.2 km

Laman Seni

1.1 km

Mall

IRDKL Mall

1.1 km

Museum

Red Carpet @ i-City

1.2 km

Central i-City Shopping Centre

1.2 km

Taman Lake Park

1.2 km

Persiaran Masjid Seksyen 5

Sultan Salahuddin Abdul Aziz Shah Mosque

2.7 km

Sri Maha Mariamman Temple

1.5 km

Seksyen 7

Tasik Seksyen 7

2.6 km

I-City

Water World @ iCity

3.9 km

Hyde Tower

Ferris Wheel @City of Digital Lights

3.9 km

Nearby

Theme Park

Fun World @ i-City

160 m

Theme Park

Itsy Bitsy

160 m

Theme Park

Snowalk

180 m

Light City

300 m

Restaurants

Al Rawsha Restaurant

290 m

C-27-G

KFC

320 m

Restaurant

Restoran Garuda Baru Nasi Padang

1.3 km

Corner Lot 7/P Jalan Plumbum

Nasi Paka

1.1 km

67 Jalan Lawan Pedang 13/27 Amboi Kafe Section 7

Little Nyonya

890 m

LG 57 Central I-City Mall No 1 Persiaran Multimedia Seksyen 7

Taste of Pakistan Malaysia

1.2 km

Jalan Plumbum AC7/AC ACG3 Ground Floor

Sushi Jiro

1.3 km

Lot L3-29A

Nasi Lemak Cinta Sayang

1.2 km

Babah & Co

1.3 km

7/P Jalan Plumbum No 51

Reviews and Ratings

Feedback from previous guests about their experience.

76%

liked the hotel and would stay again

Cleanliness

Friendly Staff

Limited space

Dining experience issues

7.6/10

Very good

Rooms

7.7

Location

7.9

Service

8.2

Dining

7.1

Charles

United States, June 2024

7.6/10

During our training at Shah Alam on 12-13 Aug 2020, the hotel offered spacious rooms with a great view from level 13, excellent customer service, free parking, a variety of breakfast choices, and cleanliness. Highly recommended to anyone despite the dust on the floor and leaking air conditioning issues.

Rooms

8.0

The rooms are spacious and offer a great view from level 13. Despite some dust on the floor and air conditioning leaking, the overall experience was comfortable and clean.

Service

7.0

The service, especially during breakfast, was nice and friendly. However, there was a delay in receiving a call when the room was ready.

Location

8.0

The hotel's location is very near tourist attractions, within walking distance, and convenient for those visiting i-City attractions. However, it could use more decorations to enhance the welcoming atmosphere.

Dining

7.0

The dining experience offers a variety of food choices, but there were delays during peak times waiting for utensils during breakfast. Direct cafeteria visits may require an additional fee.

Facilities

8.0

The hotel provides adequate facilities for a comfortable stay, which enhances the overall experience.

Ben

United States, April 2024

7.4/10

I had a mixed experience at the hotel. The rooms were very comfortable and cozy, but I was a bit disappointed that they weren't ready for check-in at 4 pm. The service was top-notch, with honest and helpful staff, though there were minor issues with organization. The location was strategic with exciting activities nearby, but not very convenient for food options. The dining was a letdown, except for the delicious beef rendang, and needed more dessert choices. Overall, a decent stay with some notable drawbacks.

Rooms

8.0

I found the room very comfortable and cozy, but it wasn't ready for check-in at 4 pm.

Service

9.0

The service was excellent with honest and helpful staff, though there were minor organization issues.

Location

7.0

The location was strategic with exciting activities nearby, but not very convenient for food options.

Dining

6.0

The dining was a bit disappointing, except for the delicious beef rendang. More dessert options would have been great.

Facilities

7.0

The facilities were good overall.

Judy

United States, November 2023

7.6/10

The hotel offers unique features such as having a pet of the day and being recommended by Mr Fairus. The rooms were small to fit in an extra bed and were connecting rooms, making for a cozy stay.

Rooms

8.0

The rooms were connecting and cozy, with the special touch of having a pet of the day and little fishy to bring back to the room. Recommended by Mr Fairus.

Service

7.0

The staff was helpful and polite, although there was a slight issue with not explaining properly about the free parking ticket. However, they took the extra effort to explain how to use the room's iron safely.

Location

6.0

The location is very strategic with ample parking space and within walking distance to the water park and other attractions in the area. However, it could be challenging for cab drivers to find due to being in a relatively new area in Shah Alam.

Dining

9.0

The dining experience was swell, with fresh eggs prepared in various styles upon request. Started with a warm greeting by Mr LECHU, making it an enjoyable experience.

Facilities

8.0

The hotel offers pleasant facilities, ensuring a comfortable stay overall.

Henry

United States, October 2023

7.6/10

The hotel rooms were excellent but too small for me. I was disappointed that they didn't match the images shown, despite the button to make up my room being pressed.

Rooms

7.0

The rooms were excellent but too small for me. I was disappointed that they didn't match the images shown, despite the button to make up my room being pressed.

Service

8.0

The hotel staff was so friendly and helpful. I appreciate their consistency in all areas except for the food, which needed improvement.

Location

8.0

The hotel is in a lively location with easy access to i-City and I City Central. It could use more decoration to enhance its welcoming atmosphere.

Dining

7.0

The dining experience was nice overall, except for the disturbance by crows outside the cafe. The breakfast was good, but during peak times, there was a wait for utensils.

Facilities

8.0

The hotel facilities are superb, but some areas like food service during peak times need improvement.

John

United States, September 2023

7.6/10

My stay at the hotel was a mix of positive and negative experiences. The room, though clean, had a lingering smell of smoke, and was a bit small for a queen-size bedroom without space for an extra bed. Nevertheless, the hotel's cleanliness, great location, and friendly staff were standout features for me.

Rooms

7.0

The room had a slight smell of smoke and was small for a queen-sized bedroom.

Service

9.0

The staff took great care of us, showing excellent hospitality and friendliness throughout our stay. They were indeed helpful and friendly.

Location

8.0

The hotel is ideally situated within the i-City amusement park area, with major attractions like Water World i-City and the Shah Alam Mosque nearby, making it convenient for sightseeing.

Dining

7.0

The hotel offered a wide variety of food for breakfast and a sumptuous high tea buffet, catering to visitors from different parts of the world. However, the breakfast experience was disappointing with limited options and crowding issues.

Facilities

7.0

The hotel facilities were good, including room service, dry cleaning, housekeeping, and other commercial services. However, it lacked sufficient dining options and suffered crowding during peak times.

Cleanliness

Limited space

Ernest

United States, August 2023

8.2/10

I had a pleasant stay at the hotel. The rooms were very clean and comfortable, though slightly small for the price. The hospitality was great, and overall, it was a cozy and well-kept place. The location was superb but a bit tricky to find initially, with exciting activities nearby.

Rooms

8.0

The rooms were very clean and comfortable, and I loved the spacious layout and the hospitality.

Service

9.0

The service was top-notch, especially Ridzuan who made my check-in smooth and efficient. The staff were friendly and accommodating.

Location

9.0

The hotel's location was superb, close to exciting activities and within walking distance of a shopping mall. However, it was a bit hard to find initially.

Dining

7.0

The dining experience was good. The waiting staff were friendly, although there was a slight issue with the breakfast options being limited at times.

Facilities

8.0

The facilities were very good, and I enjoyed the convenient services offered.

Helen

United States, July 2023

8.2/10

I had a great time at the hotel, with clean and decent rooms where my kids could play comfortably. The air conditioning was good, but the smell of smoke near the lift made me a bit uneasy as I have a young son. The location was very strategic and convenient for shopping and dining in i-City Shah Alam.

Rooms

8.0

The rooms were big enough for the kids to play around and were clean and decent with good air conditioning.

Service

9.0

The service at the restaurant, Azlinah, on Friday, Saturday, and Sunday night was always friendly and helpful from the front desk clerk to the dining staff.

Location

9.0

The hotel's location in i-City Shah Alam and its connection to the I-City shopping wall made it very convenient for shopping and enjoying quality meals nearby.

Dining

7.0

The dining experience at Best Western I-City was good, although there weren't many choices. The standard menu included bread, porridge, mee goreng, nasi goreng, and some curry chicken.

Facilities

8.0

The facilities were satisfying and contributed to a pleasant stay.

Mark

United States, July 2023

7.8/10

My stay at this hotel was pleasant overall. The rooms were a bit small but clean and equipped with all the necessary amenities. The service was attentive, with staff going out of their way to ensure my comfort. The location was convenient for exploring nearby attractions, but some outdoor areas were not accessible in certain weather conditions. The dining experience was satisfactory, and the facilities were sufficient for a comfortable stay.

Rooms

7.0

The rooms, though a bit small, were clean and complete with toiletries, a mini bar, and a hair dryer.

Service

9.0

The staff provided excellent service, ensuring my satisfaction and even explaining how to use amenities in the room.

Location

8.0

The location was very strategic and convenient, especially for family trips and exploring nearby attractions.

Dining

8.0

The dining experience at the hotel's restaurant was very delectable and excellent.

Facilities

7.0

The facilities met my needs during my stay.

William

United States, June 2023

7.2/10

The hotel is conveniently located near i-city town with good accessibility to the main highway. The staff is quite friendly and strategic, despite some issues near the I-City amusement park. The room and dining experiences had their ups and downs, but overall, the value for money was fair.

Rooms

8.0

The room I stayed in was clean and spacious, equipped with a good projector system, although a bit small. The hospitality was up to par following my requested schedule.

Service

7.0

The service was commendable, especially Mr Kishen during my check-in. However, there was an incident with an interruption during my meeting for payment.

Location

8.0

The location is easily accessible to the main highway and strategically situated in i-city town. There were some issues with unhygienic cables near the I-City amusement park.

Dining

6.0

The dining experience was a mix of good and bad. The continental to Asian cuisine variety catered to all visitors, but the crowd and messiness were off-putting.

Facilities

7.0

The facilities met expectations, offering various services such as room service, dry cleaning, and laundry. However, improvements could be made in the dining area.