The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Fusion!
“The Go Beyond menu at lunch was a highlight, offering a unique fusion cuisine that totally exceeded my expectations.” view full review
Waterpark Fun!
“Having unlimited access to the waterpark was a fantastic perk. My kids had a blast, and it made our family getaway truly lovely.” view full review
Swift Shuttle Service
“The free shuttle to the nearby mall was a fantastic convenience, allowing us to explore the area without the hassle of parking.” view full review
Cozy Rooms!
“I loved the compact but comfortable room; it was perfectly designed for relaxation after a long day of activities.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness centre
Services
Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Shops/Commercial services
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Dinner
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Aqua park
Sun terrace
Garden area
Room features
Air conditioning
Garden furniture
Show more
Location
A-Gf-01, No. 6 Persiaran Multimedia,
Shah Alam,
Malaysia,
40000,
Selangor
Map view
A-Gf-01, No. 6 Persiaran Multimedia,
Shah Alam,
Malaysia,
40000,
Selangor
City landmarks
Museum
i-City
1.2
km
Persiaran Multimedia Jalan I-City 7/1
SnoWalk @i-City
1.2
km
Mosque
Masjid Baru Seksyen 7 Shah Alam
1.2
km
Jalan Plumbum R7/R
Laman Seni 7
1.4
km
Event hall
Midlands Convention Centre
1.4
km
Mall
Central i-City Mall
910 m
G-01
Sogo @ Central i-City
630 m
Event hall
BizPoint PKNS
640 m
Jakel
700 m
I-Soho I-City
770 m
Museum
Trick Art Museum @ I-City
1.2
km
Surau Pusat Komersial
880 m
Seksyen 7
Sri Maha Mariamman Temple in Shah Alam
1.5
km
Surau Pkns
990 m
Gulati
1.0
km
Red Carpet
1.2
km
Laman Seni
1.1
km
Mall
IRDKL Mall
1.1
km
Museum
Red Carpet @ i-City
1.2
km
Central i-City Shopping Centre
1.2
km
Taman Lake Park
1.2
km
Persiaran Masjid Seksyen 5
Sultan Salahuddin Abdul Aziz Shah Mosque
2.7
km
Sri Maha Mariamman Temple
1.5
km
Seksyen 7
Tasik Seksyen 7
2.6
km
I-City
Water World @ iCity
3.9
km
Hyde Tower
Ferris Wheel @City of Digital Lights
3.9
km
Nearby
Theme Park
Fun World @ i-City
160 m
Theme Park
Itsy Bitsy
160 m
Theme Park
Snowalk
180 m
Light City
300 m
Restaurants
Al Rawsha Restaurant
290 m
C-27-G
KFC
320 m
Restaurant
Restoran Garuda Baru Nasi Padang
1.3
km
Corner Lot 7/P Jalan Plumbum
Nasi Paka
1.1
km
67 Jalan Lawan Pedang 13/27 Amboi Kafe Section 7
Little Nyonya
890 m
LG 57 Central I-City Mall No 1 Persiaran Multimedia Seksyen 7
Taste of Pakistan Malaysia
1.2
km
Jalan Plumbum AC7/AC ACG3 Ground Floor
Sushi Jiro
1.3
km
Lot L3-29A
Nasi Lemak Cinta Sayang
1.2
km
2
Babah & Co
1.3
km
7/P Jalan Plumbum No 51
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Cleanliness
Friendly Staff
Limited space
Dining experience issues
7.6/10
Very good
Rooms
7.7
Location
7.9
Service
8.2
Dining
7.1
Guest reviews
7.6/10
based on 10 reviews
8.0
8.0/10 based on 2299 reviews
Charles
United States,
June
2024
7.6/10
During our training at Shah Alam on 12-13 Aug 2020, the hotel offered spacious rooms with a great view from level 13, excellent customer service, free parking, a variety of breakfast choices, and cleanliness. Highly recommended to anyone despite the dust on the floor and leaking air conditioning issues.
Rooms
8.0
The rooms are spacious and offer a great view from level 13. Despite some dust on the floor and air conditioning leaking, the overall experience was comfortable and clean.
Service
7.0
The service, especially during breakfast, was nice and friendly. However, there was a delay in receiving a call when the room was ready.
Location
8.0
The hotel's location is very near tourist attractions, within walking distance, and convenient for those visiting i-City attractions. However, it could use more decorations to enhance the welcoming atmosphere.
Dining
7.0
The dining experience offers a variety of food choices, but there were delays during peak times waiting for utensils during breakfast. Direct cafeteria visits may require an additional fee.
Facilities
8.0
The hotel provides adequate facilities for a comfortable stay, which enhances the overall experience.
Ben
United States,
April
2024
7.4/10
I had a mixed experience at the hotel. The rooms were very comfortable and cozy, but I was a bit disappointed that they weren't ready for check-in at 4 pm. The service was top-notch, with honest and helpful staff, though there were minor issues with organization. The location was strategic with exciting activities nearby, but not very convenient for food options. The dining was a letdown, except for the delicious beef rendang, and needed more dessert choices. Overall, a decent stay with some notable drawbacks.
Rooms
8.0
I found the room very comfortable and cozy, but it wasn't ready for check-in at 4 pm.
Service
9.0
The service was excellent with honest and helpful staff, though there were minor organization issues.
Location
7.0
The location was strategic with exciting activities nearby, but not very convenient for food options.
Dining
6.0
The dining was a bit disappointing, except for the delicious beef rendang. More dessert options would have been great.
Facilities
7.0
The facilities were good overall.
Judy
United States,
November
2023
7.6/10
The hotel offers unique features such as having a pet of the day and being recommended by Mr Fairus. The rooms were small to fit in an extra bed and were connecting rooms, making for a cozy stay.
Rooms
8.0
The rooms were connecting and cozy, with the special touch of having a pet of the day and little fishy to bring back to the room. Recommended by Mr Fairus.
Service
7.0
The staff was helpful and polite, although there was a slight issue with not explaining properly about the free parking ticket. However, they took the extra effort to explain how to use the room's iron safely.
Location
6.0
The location is very strategic with ample parking space and within walking distance to the water park and other attractions in the area. However, it could be challenging for cab drivers to find due to being in a relatively new area in Shah Alam.
Dining
9.0
The dining experience was swell, with fresh eggs prepared in various styles upon request. Started with a warm greeting by Mr LECHU, making it an enjoyable experience.
Facilities
8.0
The hotel offers pleasant facilities, ensuring a comfortable stay overall.
Henry
United States,
October
2023
7.6/10
The hotel rooms were excellent but too small for me. I was disappointed that they didn't match the images shown, despite the button to make up my room being pressed.
Rooms
7.0
The rooms were excellent but too small for me. I was disappointed that they didn't match the images shown, despite the button to make up my room being pressed.
Service
8.0
The hotel staff was so friendly and helpful. I appreciate their consistency in all areas except for the food, which needed improvement.
Location
8.0
The hotel is in a lively location with easy access to i-City and I City Central. It could use more decoration to enhance its welcoming atmosphere.
Dining
7.0
The dining experience was nice overall, except for the disturbance by crows outside the cafe. The breakfast was good, but during peak times, there was a wait for utensils.
Facilities
8.0
The hotel facilities are superb, but some areas like food service during peak times need improvement.
John
United States,
September
2023
7.6/10
My stay at the hotel was a mix of positive and negative experiences. The room, though clean, had a lingering smell of smoke, and was a bit small for a queen-size bedroom without space for an extra bed. Nevertheless, the hotel's cleanliness, great location, and friendly staff were standout features for me.
Rooms
7.0
The room had a slight smell of smoke and was small for a queen-sized bedroom.
Service
9.0
The staff took great care of us, showing excellent hospitality and friendliness throughout our stay. They were indeed helpful and friendly.
Location
8.0
The hotel is ideally situated within the i-City amusement park area, with major attractions like Water World i-City and the Shah Alam Mosque nearby, making it convenient for sightseeing.
Dining
7.0
The hotel offered a wide variety of food for breakfast and a sumptuous high tea buffet, catering to visitors from different parts of the world. However, the breakfast experience was disappointing with limited options and crowding issues.
Facilities
7.0
The hotel facilities were good, including room service, dry cleaning, housekeeping, and other commercial services. However, it lacked sufficient dining options and suffered crowding during peak times.
Cleanliness
Limited space
Ernest
United States,
August
2023
8.2/10
I had a pleasant stay at the hotel. The rooms were very clean and comfortable, though slightly small for the price. The hospitality was great, and overall, it was a cozy and well-kept place. The location was superb but a bit tricky to find initially, with exciting activities nearby.
Rooms
8.0
The rooms were very clean and comfortable, and I loved the spacious layout and the hospitality.
Service
9.0
The service was top-notch, especially Ridzuan who made my check-in smooth and efficient. The staff were friendly and accommodating.
Location
9.0
The hotel's location was superb, close to exciting activities and within walking distance of a shopping mall. However, it was a bit hard to find initially.
Dining
7.0
The dining experience was good. The waiting staff were friendly, although there was a slight issue with the breakfast options being limited at times.
Facilities
8.0
The facilities were very good, and I enjoyed the convenient services offered.
Helen
United States,
July
2023
8.2/10
I had a great time at the hotel, with clean and decent rooms where my kids could play comfortably. The air conditioning was good, but the smell of smoke near the lift made me a bit uneasy as I have a young son. The location was very strategic and convenient for shopping and dining in i-City Shah Alam.
Rooms
8.0
The rooms were big enough for the kids to play around and were clean and decent with good air conditioning.
Service
9.0
The service at the restaurant, Azlinah, on Friday, Saturday, and Sunday night was always friendly and helpful from the front desk clerk to the dining staff.
Location
9.0
The hotel's location in i-City Shah Alam and its connection to the I-City shopping wall made it very convenient for shopping and enjoying quality meals nearby.
Dining
7.0
The dining experience at Best Western I-City was good, although there weren't many choices. The standard menu included bread, porridge, mee goreng, nasi goreng, and some curry chicken.
Facilities
8.0
The facilities were satisfying and contributed to a pleasant stay.
Mark
United States,
July
2023
7.8/10
My stay at this hotel was pleasant overall. The rooms were a bit small but clean and equipped with all the necessary amenities. The service was attentive, with staff going out of their way to ensure my comfort. The location was convenient for exploring nearby attractions, but some outdoor areas were not accessible in certain weather conditions. The dining experience was satisfactory, and the facilities were sufficient for a comfortable stay.
Rooms
7.0
The rooms, though a bit small, were clean and complete with toiletries, a mini bar, and a hair dryer.
Service
9.0
The staff provided excellent service, ensuring my satisfaction and even explaining how to use amenities in the room.
Location
8.0
The location was very strategic and convenient, especially for family trips and exploring nearby attractions.
Dining
8.0
The dining experience at the hotel's restaurant was very delectable and excellent.
Facilities
7.0
The facilities met my needs during my stay.
William
United States,
June
2023
7.2/10
The hotel is conveniently located near i-city town with good accessibility to the main highway. The staff is quite friendly and strategic, despite some issues near the I-City amusement park. The room and dining experiences had their ups and downs, but overall, the value for money was fair.
Rooms
8.0
The room I stayed in was clean and spacious, equipped with a good projector system, although a bit small. The hospitality was up to par following my requested schedule.
Service
7.0
The service was commendable, especially Mr Kishen during my check-in. However, there was an incident with an interruption during my meeting for payment.
Location
8.0
The location is easily accessible to the main highway and strategically situated in i-city town. There were some issues with unhygienic cables near the I-City amusement park.
Dining
6.0
The dining experience was a mix of good and bad. The continental to Asian cuisine variety catered to all visitors, but the crowd and messiness were off-putting.
Facilities
7.0
The facilities met expectations, offering various services such as room service, dry cleaning, and laundry. However, improvements could be made in the dining area.